Disaster Mitigation in Texas – Panel Discussion Recap
Restoration
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Sam Miller
RevOps Manager
On Thursday, April 29, magicplan hosted a live panel discussion featuring two restoration experts: Ian Elmer, Project Manager at Warren Restoration in North Carolina, and Josh Winton, Owner/Operator and President of Discreet Restoration in Florida. Both provided great insights about working in Texas after the February unprecedented Deep Freeze (Ian for 5-1/2 weeks and Josh for two weeks).
Below, we listed 11 key takeaways from their conversation – helpful tips for any restoration professional who is interested in responding to future weather-related disasters.
1. Establish Contacts Before You Go
2. Secure Your Lodging Ahead of Time
3. Don’t Answer the Call for Help Unless Your Business is Financially Stable
4. Take a Good Team If You’ll Be Doing Restoration Work
“I’ve got eight guys that work underneath me, so I took six of them,” Ian said. “We all left on a Sunday evening, and left two guys here [at the office] to kind of handle everything back at home. Fortunately, we weren't super slammed here. So it kind of just panned out for us in fortunate ways.”
5. Understand What Your Role Will Be When You Get There
Ian understood that he and his team would be assisting other contractors with existing projects. Josh’s role, in comparison, was quite different. He landed in Texas as a first responder who would assist contractors by assessing and categorizing water-damaged areas before mitigation began. “There are different categorizations of water. With some of it, you just jump in, you extract, you implement drying equipment,” Josh explained. “In some other instances, you've got some grossly contaminated water that needs to be dealt with accordingly. Anything that it impacts, or comes in contact with, effectively needs to be removed.”
6. Set Up a Command Center
Once you arrive on the scene, you may be eager to start working. However, something else needs to happen first. The number one priority, according to Ian, should be setting up your home base or command center. “That way, you can get everything rolling, from the administrative side down to your technicians that are actually out in the field,” he said.
7. Have One Person Coordinate Your Work with Other Onsite Contractors
“That way, you've got a right-hand man to make some of those phone calls and alleviate some of the pressure,” Ian explained. He personally delegated that role to an administrative employee back at his office in North Carolina. That allowed Ian and his team to “actually do the dirty work down there without a bunch of interruptions in between, having to talk to a customer here and talk to a customer there.”
8. Expect to Be Extremely Busy
“Just to give you an idea, our company personally handled 22 or 23 claims in Texas over that five and a half week period,” Ian mentioned, “so it was a nonstop rodeo right up to the end.”
However, Josh added a cautionary note: “Don't go down there just planning on attacking the world,” he advised. “You really need the logistics in place… there’s a lot of logistics.”
9. Understand That Your Initial Plan May Change
“Initially we planned on being there for two weeks,” Ian said. However, he and his team later realized that a 14-day period did not allow enough time. “In the first two weeks, we picked up so many jobs, there was just no way to have an exit strategy at that point,” Ian said. “Plus, there was no reason [to do so]. We spent a lot of money and time and resources in coming down in the first place. So we ended up just kind of prolonging until we came to a point where we could effectively execute an exit strategy and not leave anybody hanging.”
10. Anticipate Having to Face a Few Challenges
While working in Texas, Josh encountered a frustrating problem: transportation delays that slowed down the shipments of important environmental test results. “Communications with the corporate office and things like that were pretty fluid. Email seemed to be working fine. But transportation logistics – that was the big hurdle for us,” Josh said. In fact, he mentioned having to wait three to five days to get some test results, much longer than the standard 24-hour turnaround time.
Unfortunately, those types of delays prevented some contractors from completing restoration work in a timely manner. “Imagine if Ian's company is there waiting on results for asbestos testing… and he can't start breaking walls until he's got those results,” Josh said. “If we're just waiting on results, we’re not mitigating.”
Unfortunately, the longer wet materials sat without mitigation, mold was more likely to appear. “It led to a lot of problems and definitely a lot of mold growth along the way, especially the farther out the jobs took to get handled by any kind of professional,” Ian added.
11. Rely on Your Contacts to Help Hand Off Projects When You’re Ready to Return Home
“That way, you’re not obligated to stay there when you have your normal, day-to-day operations in a state that’s halfway across the country,” Josh remarked.
Thank you, Ian and Josh, for your professional viewpoints and advice. We appreciate your participation in our panel discussion!
