Standard Operating Procedures (SOPs) Every Restoration Company Needs

Some examples are listed below.

Initial Assessment SOP

This reference document will ensure that all relevant project information is collected systematically. It should describe how to:

• Conduct a thorough property damage assessment to identify any potential hazards or air-quality issues and determine the extent of damage (e.g., a structural fire damage assessment or a water damage assessment)

• Collect detailed photos and notes, which are crucial for insurance claims and project planning

• Create a shareable inspection report

• Communicate assessment results, proposed work and expected timelines with the client/insurer

Work Documentation and Reporting SOP

Once a project is initiated, accurate documentation is crucial for regulation compliance, insurance claims, and quality control. This SOP should outline procedures for:

• Documenting every stage of a mitigation or restoration process with photos and notes

• Preparing and submitting a detailed restoration or mitigation report to an insurance company

• Managing and storing project records securely and efficiently

Safety and Compliance SOP

This important guide stipulates how team members must adhere to safety protocols and compliance requirements. The content may cover topics such as:

• When/how safety training should be conducted

• Personal protective equipment (PPE) needed for different types of jobs

• Safety protocols for identifying and assessing job-site hazards (e.g., structural instabilities, electrical risks, harmful materials) and procedures for securing unsafe areas

• How to ensure compliance with OSHA regulations, local building codes, and environmental laws

• How to maintain records of safety measures and compliance checks

Storm Damage Restoration SOP

Storm damage can range from minor problems to major flooding and structural destruction. This SOP should detail:

• Procedures for assessing damage caused by wind, water and debris

• Guidelines for the safe removal of fallen trees, debris, standing water and other hazards

• Steps for making temporary repairs to roofs, windows and structures to prevent further damage

Water Extraction and Drying SOP

This document should describe detailed steps for professional water extraction, drying, dehumidifying, and monitoring of moisture levels. The content ought to include instructions on the proper setup and use of equipment, such as air movers, dehumidifiers, and air scrubbers. 

Water Damage Restoration SOP

A detailed SOP for water damage restoration will help ensure that restorative work is conducted methodically and successfully. It also will provide guidelines for the safe removal, cleaning and storage of affected contents, such as furniture, documents and personal belongings. 

Learn more: How to Build Effective SOPs for Any Water Damage Restoration Job

Fire Damage Restoration SOP

Restoring a property after a fire requires specialized knowledge and equipment. This type of SOP can cover multiple topics, including:

• Techniques for removing smoke and soot residues from surfaces and contents

• Procedures for using deodorizing agents and equipment to eliminate smoke odors

• Guidelines for cleaning, repairing or replacing damaged structural elements 

Mold Remediation Process SOP

Mold remediation is a critical task that requires careful handling. An effective mold remediation process SOP outlines the steps for safe, effective mold removal, including:

• Set up of containment barriers to isolate the affected area

• Air filtration to filter out airborne mold spores

• Removal and disposal of mold-infested materials

• Cleaning and disinfection, using appropriate antimicrobial agents

• Post-remediation inspections and testing to ensure mold is completely removed 

Learn more: Best Practices for Documenting Mold Presence in Residential Restoration

Quality Control Checks SOP

The wording in this document should specify systematic checks at various stages of the restoration process to ensure that all work meets the company's standards and industry guidelines.

Incident Analysis and Reporting SOP

This type of SOP typically details how to document adverse incidents, analyze them for root causes, implement lessons learned to prevent future occurrences, and submit reports to regulatory bodies, if required.

Job Completion and Follow-Up SOP

The content here should list steps to ensure all aspects of every job are completed. For example, the SOP may specify how to conduct a final walkthrough, how to address any remaining client concerns, and how to conduct follow-up calls to ensure satisfaction.