How to Build and Grow a Strong Team in the Restoration Industry
Restoration
5 min read
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Sam Miller
RevOps Manager
Watch the video on YouTube - Running a restoration business is no small feat. It’s not just about knowing how to handle the work—it’s about creating a team that can meet the demands of the job, day in and day out. A dependable team is the backbone of any operation, and building one takes effort, intention, and focus. Phil DePaul, CEO of BoomZeal Enterprises and owner of United Water Restoration of Long Island, shared his straightforward approach to building a strong team. Here’s a look at what works when it comes to creating a team that’s reliable and aligned with your business goals.
1. Set the Tone as a Leader
2. Build a Culture That Aligns with Your Values
3. Put People Where They Can Thrive
4. Manage Multiple Teams Without Losing Control
If your business has multiple service lines—like restoration, plumbing, or junk removal—keeping everything aligned can be a struggle. You can’t be everywhere at once, so it’s essential to have systems in place and to develop leaders who can take charge of each team.
For Phil, this means having metrics and processes that provide a clear picture of how each team is performing. Instead of micromanaging, he focuses on ensuring his leaders have the tools and knowledge they need to make decisions and keep their teams on track.
5. Invest in Leadership Development
Strong teams need strong leaders, and developing those leaders should be a priority. Phil believes that leadership starts with taking control of your own responsibilities before managing others. People who can handle their own tasks well are better equipped to lead a team.
Leadership development isn’t about fancy programs—it’s about practical support and opportunities for growth. Regular meetings, honest conversations, and mentorship can go a long way in helping your team members step up and take on more responsibility.
6. Focus on What Matters
In the restoration business, distractions are everywhere. New opportunities might seem exciting, but chasing too many things at once can leave you spinning your wheels. Phil’s approach is simple: focus on the work that drives your business forward and cut out the rest.
This means being deliberate about where you spend your time and energy. If something doesn’t align with your goals, it’s better to say no. Staying focused allows you to make steady progress instead of constantly starting over.
7. Create Accountability Through Regular Check-Ins
Accountability keeps everyone on the same page. For Phil, this means holding regular team meetings to review what’s working and what needs improvement. These check-ins aren’t about pointing fingers—they’re about making sure everyone understands their role and how it contributes to the overall goals of the business.
This approach helps reinforce the team’s sense of purpose and ensures that no one is left guessing about their responsibilities.
8. Balance Work and Life
Running a restoration business can take over your life if you’re not careful. Phil is clear about the need to balance professional and personal priorities. He looks at how he spends his time and evaluates whether it aligns with his values.
For example, if work is pulling him away from his family for long stretches, he reevaluates his commitments. It’s not about achieving perfect balance—it’s about being intentional and learning from each experience.
Takeaways
Building a strong and reliable team in the restoration industry takes more than just hiring the right people. It requires clear leadership, a supportive culture, and a focus on putting people in roles where they can succeed. By staying intentional about how you lead and where you focus your energy, you can create a team that not only meets the demands of the job but also helps drive your business forward.
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